The Gate London City, the premium aparthotel in the City of London, has partnered with Inntelo AI to deploy its agentic AI solution, becoming the first hotel in the capital to adopt the platform.
The Gate London City is managed by EQ Group, a European hospitality platform with nearly 10,000 rooms across the UK and Europe.
A notable element of the rollout is that, rather than using AI to reduce headcount, The Gate London City has paired the technology deployment with a programme to train and upskill its team, making it an early example of a hotel adopting AI to support its people, not replace them.
Through Inntelo AI, guests will have access to an AI concierge that connects requests, services, and personalisation across their stay. From requesting amenities to booking a restaurant table or local excursion, everything is available directly from their phones, or via calls, voice or WhatsApp in more than 40 languages, freeing the team up to focus on the guest experience and manage requests behind the scenes.
Alongside the technology, Inntelo AI has delivered a training programme at The Gate London City that goes beyond the platform itself, building practical AI skills for staff. The sessions were designed to help employees use the system confidently while giving them a broader understanding of how AI can support their everyday work and professional development.
Headquartered in London, Inntelo AI provides an AI-native platform that supports guest communication, operations, and task management, working alongside hotel teams to deliver more efficient and personalised experiences. Its solution is live in hotels across the UK, Europe, the Middle East, and Africa, including CIEL Dubai Marina, the world’s tallest hotel and a new flagship for IHG, with 1,004 rooms.
Asif Alidina, Founder and CEO of Inntelo AI, said: “Hospitality will always be a human business. Hotels and their guests don’t want full automation. What they want is AI that removes the friction for everyone. When it’s done well, it makes life easier for guests, easier for teams, and stronger for the business as a whole. That’s the balance we’re building towards: technology that quietly handles the busywork so that people are free to do what only people can do.”
Keerthy Sachavi, General Manager at The Gate London City, added: “Working with Inntelo has demystified AI for us. Getting hands-on with the tools made us realise there are real opportunities here to improve the guest experience and improve productivity, while also freeing up our team to spend more time with guests on a face-to-face, human level. It’s been a win-win, and we’re all learning firsthand how to use AI in a way that’s specific to our industry.”
Inntelo AI was named Innovative Guest Experience of the Year at The Caterer Supplier Awards 2026, reflecting growing recognition of its approach to AI within hospitality.
